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Return Policy

Home / Return Policy

Return Policy

If the product you’ve received is damaged or broken this normally happens during courier transit.

Please note we thoroughly check the goods before dispatch.

Incase if you’ve received a different product instead of one you’ve ordered. Still, we are ready to sort this issue for you.

Please make sure you claim it / contact us within 24 hours of getting the parcel.

Via Instagram http://instagram.com/alita.pk

Via Facebook http://facebook.com/alitadotpk

Via Website https://alita.pk/contact-us

In case of an exchange.

In case of an exchange it takes normally 10-15 days for parcel exchange. Our courier company brings you the replacement you hand over the article to be replaced “as is “it came in the box. Please use a strong tape to pack it.

No Exchange will be made if the product you’ve received is in perfect condition.


Thank you

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